Frequently Asked Questions
No. Customer accounts are optional. Opening an account helps to make future purchases faster. It also allows the user to access their order history and store multiple shipment addresses.
Customer accounts are created at checkout immediately after you've placed your order. You will be prompted to create a password and your shipping address will be saved.
Payment and credit card information are not saved.
If you've forgotten your password, simply click "Forgot Password". It appears right under the login box. You will be sent an email containing that information.
Customer accounts are completely automated. We do not have access to your password and therefore can not assist you in recovery.
Shipping & DeliveryLUV Naturals currently uses United States Postal Service (USPS) for shipping all orders.
We automatically offer free shipping to all USA destinations for orders of $75.00 or more.
For orders under $75.00, the amount you are quoted is the exact amount for shipping as determined by USPS to deliver a package to your destination.
Shipment fees are based on the total weight of your order from our distribution centers.
USPS Priority Mail shipments take 1 - 3 business days to arrive at their destination. All orders can be tracked through www.usps.com within 24-48 hours after a shipping confirmation has been sent to you.
Orders placed before 2:00pm EST usually ship the same business day. Orders placed after 2:00pm EST usually ship the next business day.
In the event of your order being designated to a shipping address you'd like to change (after it's already been shipped), USPS offers package intercept services. The fee for this service is $12.55 USD and is applicable for any package that has not yet been delivered.
All orders can be tracked through www.usps.com or www.ups.com within 24-48 hours after a shipping confirmation has been sent to you. For more detailed info, please visit our Shipping and Delivery info page by clicking here.
Absolutely! LUV Naturals ships to APO/FPO addresses around the globe. You can place your order directly through orur online store. If you need assistance, please feel free to contact us.
Order Related Issues
Within minutes of completing the payment portion of your order you should receive an email confirmation. If you do not, it is likely we were given an incorrect email address. This is the most common reason. If so, no problem. You can simply contact us by clicking this link and we'll be happy to fix the problem.
Also, please check your spam box to make sure our confirmations were not automatically filtered from your inbox.
Yes, our checkout page is secured. This can be confirmed by the lock symbol and browser address which beings with "https://".
All payments are processed through Paypal®, which serves as our acquirer for every transaction.
Yes, we now offer sample sizes of any of our hair care products! You can find them by clicking here.
Only our hair conditioner, "Conditional Love" contains silk amino acids and hydrolyzed wheat protein.
Our hair care products are not custom made to order. We will offer unscented versions of our hair care products in the near future.
We have customers of all hair types who have enjoyed using our hair care products for years. Each customer's experience is unique, even when they have similar hair types. Therefore, we can not say for certain how our products will work for you.
The ingredients used in our hair care products meet or exceed the standards of popular commercial brands marketed for children and babies. Many of our customers report using our hair care products on their children.
Although we use fruit distillates and essential oils (unlike the complex, mystery fragrances used by most companies), skin sensitivity should always be taken into account for small children. Small children may experience skin irritation even with essential oils.
Because we love babies and their sensitive skin, we recommend fragrance-free or mildly fragranced products especially for children under six years of age. We look forward to introducing our children's hair care product line in the future.
"Don't Be So Clingy" Hair Detangler is not formulated to be used as a leave-in conditioner. It should always be rinsed out. However, "Love Me and Leave In Conditioner" is formulated to be left on your hair.
We have discontinued selling Macherey-Nagel pH strips. We recommend you buy them on Amazon. Click here to purchase.